Just pick up the damn phone and call
Comments (17) I’ve had a myriad of customer service issues over the last year (and currently) that I haven’t mentioned here. Any extra time thinking about it makes me feel even more infuriated, so I try to avoid it.
But this weekend, Steven and I were sharing customer service horror stories with my mom, and it got us all thinking – what is the deal with people NOT returning business-related phone calls? Ever?
I don’t get it. I leave a message with my info, you call me back in about a day. It’s that simple. It’s a business relationship, and that is what I expect. Unless your message said you are out, and left another person to contact, I expect to be called back.
So why am I not? How do people get away with NEVER returning business phone calls? Why do I have to call back, again and again and again?
It makes me even more upset, when I am just trying to be an easy-going customer to begin with. It makes me more likely to turn into a difficult customer, and I don’t want to be THAT customer.
What has happened to good customer service? Maybe someone has a good customer service story to cheer me up? Or maybe you’ll just join in my rant!
Themocracy