Don’t “at least” me
Have you seen this (short) Brené Brown video about empathy versus sympathy?
A coworker shared it earlier in the year, and I’ve thought about it often since. The gist of the video is that empathy fuels connection with someone, and sympathy drives disconnection. Empathy is taking someone else’s perspective, not being judgmental, recognizing emotion in the other person, then communicating it.
Empathy is NOT finding a solution, or silver lining, or saying “at least fill in the blank!” when someone tells you about a situation they are struggling with. It’s not coming up with the perfect thing to say, it’s connecting with someone when they’re in pain.
The part of this video I think about the most is the note of saying “at least this” as not being empathetic, because we ALL do it. I do it! It’s natural! We immediately think “wow, it could have been worse if this!” Or, “at least not everything was affected.” And we often express that thought.
But people who are expressing pain about something are already living that pain, and don’t want to hear theories about how it could have been better or worse. They just want to be heard.
In the same vein, a friend shared this article (pdf here), giving suggestions on how to comfort friends suffering with the holiday blues. It has four points, and the second one, you guessed it, is about empathy, and how we tend to empathize with someone by mentioning something similar we’ve encountered.
Sociologists call this conversational narcissism: that moment when we shift the conversation to put ourselves in the spotlight. Odds are you don’t actually know how they feel. Even if you do, you should focus on their experience, not yours.
“When you’re faced with tragedy,” writer Tim Lawrence notes, “the most powerful thing you can do is acknowledge. Literally say the words: I acknowledge your pain. I’m here with you.”
That is basically the same conclusion the video came to – acknowledge what you’re hearing, let them know you are glad they told you, and don’t come up with a solution or suggestion, and especially, don’t “at least” them or make it about yourself.
It’s definitely something I am working on!