Unexpected great customer service
Steven’s dad, his brother, and I joined forces for Steven’s birthday/Christmas gift (hence the wrapping below), and got him a fancy schmancy camera.
Steven and I spent Saturday night in Galena, Illinois for his birthday, and Steven really enjoyed taking some night and day shots with his new camera while we were there, and more photos on Christmas Eve.
What could that prezzie be?!!! It is also a camera, from us, for my parents!
Then on Christmas Eve, the camera battery was dead and wouldn’t charge. So, no playing around with the camera on Christmas Day! Kind of a bummer.
We were just going to get a partial refund from the online seller, but per my aunt Sue’s suggestion, we took the camera to Porter’s, the local camera shop today, to see if they could figure out if it was the charger or the battery (before we went on buying the replacement).
They checked, and to our surprise, it was the battery.
Also, to our surprise, they gave us brand new battery, for free. They took the old one to send back to the manufacturer.
We didn’t buy the camera there. We didn’t buy anything else there! They didn’t have to help us, and they were extremely kind to fix it for us, and deal with it on their end! Their generosity really made our day – we were disappointed and frustrated with the nuisance of getting a replacement part for a brand new camera and they made it a breeze! And now Steven can start taking photos again!
Have you had any unexpected great customer service lately?
Ha ha ha. And I think this story proves that there is still value in buying things in brick and mortar stores…
Themocracy
And more truth that good customer service pays – great word of mouth advertising for them!
I love Diapers.com (and their sister sites) – they have the best customer service I have ever dealt with. They always fix the situation and our way friendly about it.
That was crazy what happened with the battery! Glad Steven loves his camera, though!
It is sad how rare it is for people actually to be cheerful and helpful. On Christmas Eve my Mom asked me to stop and get salad on my way. The store was closing as I walked up to the door. The guy opened the door and let me run and grab what I needed. It was so nice!
I heart Galena! We spent a weekend there in early December last year and it’s just magical at this time of year!